g bajee Privacy Policy

1 Introduction and Scope

Welcome to the g bajee platform. This Privacy Policy ("Policy") applies to the g bajee website and its related services. By using our services, you agree to the terms of this Policy.

This policy is primarily written for users in Bangladesh and is consistent with applicable Bangladeshi laws and regulations. g bajee places the highest importance on user privacy and is committed to ensuring the security of your information.

This Privacy Policy is considered part of our Terms and Conditions. We recommend reading both documents carefully before using the service.

Our services are available only to individuals aged 21 or above.

2 Information Collection

We collect user information in several ways. What we collect and why is described in detail below.

2.1 Information Provided at Registration

When opening an account, you directly provide us with the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address
• Password and security question
• National ID card or passport number (for identity verification)

2.2 Transaction Information

During deposits and withdrawals, we record transaction details. This includes payment method (bKash, Nagad, Rocket, Upay, bank transfer), transaction amount and time, and the reference number associated with the transaction. This information is necessary to prevent financial fraud and to keep your account secure.

2.3 Usage Information (Automatically Collected)

When you use our platform, certain information is collected automatically:

• Device type, operating system, and browser
• IP address and login timestamps
• Pages visited and session duration
• Information obtained from cookies and similar tracking technologies

2.4 Identity Verification Information

As part of the KYC (Know Your Customer) process, we may collect copies of your national ID card or passport and documents proving your address. This is done to ensure account security and safe transactions.

3 Purpose of Information Use

g bajee uses collected information for the following specific purposes:

3.1 Account Management and Service Delivery

• Creating, verifying, and maintaining accounts
• Processing transactions and keeping balances up to date
• Applying bonuses and promotional offers
• Managing gaming activities

3.2 Customer Support and Communication

We may contact you to resolve issues and provide important service-related information. Our 24/7 live chat and email support is available in Bengali and English.

3.3 Security and Fraud Prevention

• Preventing unauthorised access and identity theft
• Identifying and closing multiple accounts
• Identifying suspicious financial activity
• Confirming age verification (21+ rule)

3.4 Service Improvement

By analysing usage patterns, we improve website functionality, page speed, and the overall user experience. This analysis is used entirely for internal purposes.

4 Cookie Policy

The g bajee website uses cookies and similar technologies. Cookies are small text files stored in your browser that help maintain your identity during a session.

4.1 Types of Cookies We Use

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: Used to remember your language preferences, display settings, and similar choices.
• Analytics cookies: Used to generate usage statistics for the website.

4.2 Cookie Controls

You can block or delete cookies through your browser settings. However, disabling essential cookies may prevent some features of the site from working properly.

5 Information Sharing and Third Parties

g bajee never sells your personal information to third parties for commercial purposes. However, information may be shared in specific circumstances:

5.1 Service Provider Partners

We work with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, and banks), technology operations, and gaming software supply. All such partners operate under strict confidentiality agreements and may only use the information to provide the designated service.

5.2 Legal Obligations

We may be required to disclose information by court order, a legitimate request from an investigative authority, or under applicable Bangladeshi law. In such situations, we provide only the minimum information necessary.

6 Data Security Measures

To keep your information secure, g bajee has put in place multiple layers of technical and administrative safeguards.

6.1 Technical Security

• Data transfers are secured through SSL encryption
• Sensitive information is stored in encrypted form
• Regular security audits are conducted
• Suspicious activity is automatically detected
• Two-factor authentication is available

6.2 Administrative Security

Staff access to information is limited based on their responsibilities. All staff are bound by confidentiality agreements and receive regular security training.

7 Data Retention Period

Your information is retained for the entire period your account is active and for a defined period after that. Even after account closure, we may retain certain information due to legal obligations, such as:

• Financial transaction records — for the period required by law
• Identity verification documents — at least five years after account closure
• Gaming activity logs — as needed for investigations

Once the required retention period has passed, information is securely deleted or converted into a form that cannot be identified.

8 User Rights

As a user of the g bajee platform, you have certain rights over your own information:

8.1 Right to Know

You may ask what information we hold about you. On request, we will provide you with a summary of that information.

8.2 Right to Correction

If your account contains incorrect or incomplete information, you may request a correction. Identity verification may be required to change your name, address, or contact details.

8.3 Right to Close Your Account

You may request to close your account at any time. Any outstanding financial obligations will be settled after closure, and relevant information will be retained as required by law.

8.4 Right to Opt Out of Marketing

If you do not wish to receive promotional emails or messages, you may opt out at any time. Service-related messages (transaction confirmations, security alerts) will always be sent.

9 Responsible Gaming and Data Protection

g bajee believes that data protection plays a vital role in creating a safe gaming environment. In line with the guidelines in our Responsible Gaming Policy, we use information to support user wellbeing. This includes identifying unusual playing patterns and offering the option of voluntary self-exclusion when needed.

Verifying user age is also part of our responsibility. If an account belonging to a person under 21 is found, it is closed immediately and the related information is retained securely.

10 International Data Transfers

g bajee primarily operates in Bangladesh. However, in some cases data may be processed on servers in other countries to deliver technical services. For any such transfer, we ensure that the country or service provider concerned maintains adequate security standards.

11 Policy Changes

This privacy policy may be updated from time to time due to changes in business operations, technology, or law. For any significant change:

• A notice will be sent to your registered email address
• It will be clearly communicated on the website
• The "Last Updated" date at the top of the page will be changed

Continuing to use the service after a change takes effect will be considered your acceptance of the updated policy.

12 Additional Information

For more details about this privacy policy or general questions about our platform, visit our FAQ section. Common topics are answered there in plain language.

To learn more about g bajee and read about our goals and values, visit our About Us page.